Privacy Policy

Legal Disclaimer

Profix Hot Tub Services provides hot tub maintenance, repair, and servicing. While we strive to deliver high-quality workmanship and accurate information, the use of our services is at your own risk.

1. No Guarantee of Results

Although we aim to diagnose and repair all hot tub issues efficiently, we cannot guarantee specific results due to variables outside our control (e.g. prior damage, manufacturer defects, water quality, customer misuse).

2. Limitation of Liability

Profix Hot Tub Services will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to property damage, personal injury, or financial loss.

3. Service Scope

We reserve the right to refuse service if we believe the situation is unsafe or beyond our expertise. All work is subject to assessment upon arrival.

4. Third-Party Products

We may use or recommend third-party products or components. We are not responsible for manufacturer defects or failures in these products, and warranties will be honored only through the original manufacturer.

5. Client Responsibility

Clients must ensure access to the property and hot tub, as well as safe working conditions. We are not responsible for damage due to structural issues, improper installation, or neglect.

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This Privacy Policy explains how Profix Hot Tub Services collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What We Collect

We may collect the following personal information:
• Name and contact details (email, phone number, address)
• Service history and booking information
• Payment details (processed via secure third-party providers)
• Communications or messages sent to us

2. How We Use Your Information

We use your data to:
• Provide and manage services
• Process payments
• Communicate regarding bookings or enquiries
• Improve customer service and respond to feedback
• Comply with legal or regulatory obligations

3. How We Store and Protect Your Data

Your personal information is stored securely and only accessible by authorised personnel. We implement safeguards to prevent unauthorised access or disclosure.

4. Third Parties

We do not sell or rent your personal information. We may share limited data with trusted partners (e.g. payment processors or accountants) solely for operational purposes.

5. Your Rights

You have the right to:
• Access your data
• Request correction or deletion
• Object to processing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

6. Cookies and Website Tracking

If we operate a website, cookies may be used for basic functionality and analytics. Users can adjust their browser settings to decline cookies.

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For questions about this policy or to make a data request, contact:

Profix Hot Tub Services
Email:profixhottubs@gmail.com
Phone: 07488 326634
Location: Scarborough, North Yorkshire

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